Legal Information for Fourways Lock & Key
Your trust is paramount. Here you can find our Privacy Policy and comprehensive Terms of Service.
Privacy Policy
Last updated: July 19, 2025
At Fourways Lock & Key, we are committed to protecting your personal information and privacy. This policy outlines how we collect, use, disclose, and safeguard your data when you use our website or engage our locksmith services.
1. Information We Collect
We collect information that you directly provide to us when you request a service, fill out a contact form, or call us. This may include your name, phone number, email address, physical address, and details of the locksmith service required. Additionally, we may collect non-personal technical data from your browser (e.g., IP address, browser type, pages visited) for analytical purposes to improve our website and services.
2. How We Use Your Information
Your information is primarily used to:
- Provide and manage the locksmith services you request.
- Process payments for services rendered.
- Communicate with you regarding your service requests, appointments, and inquiries.
- Improve our website, services, and customer experience.
- Send you marketing communications (only with your explicit consent).
3. Information Sharing and Disclosure
We value your trust and do not sell your personal data to third parties. We may share your information with trusted third-party service providers (e.g., payment processors, scheduling software) only as necessary to perform services on our behalf and under strict confidentiality agreements. We may also disclose information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety, and that of our customers or others.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using SSL encryption for website data transmission, secure servers, and internal data access controls. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute data security.
5. Your Rights
You have certain rights regarding your personal data, including the right to access, correct, or request the deletion of your information. If you wish to exercise any of these rights, please contact us directly at info@fourwayslockkey.co.za. We will respond to your request in accordance with applicable data protection laws.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Terms of Service
These Terms of Service ("Terms") govern your use of the services provided by Fourways Lock & Key ("we," "our," or "us"). By requesting or engaging our services, you agree to be bound by these Terms.
1. Agreement to Terms
By engaging our locksmith services, whether requested via phone, email, our website, or any other means, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a binding agreement between you and Fourways Lock & Key.
2. Proof of Ownership/Authorization
For all lockout services (vehicle, residential, or commercial), and for any key duplication or lock replacement, you *must* provide valid identification and satisfactory proof of ownership or legal authorization (e.g., tenancy agreement, business registration, vehicle registration) before any work can commence. This strict policy is for your protection and is non-negotiable to prevent unauthorized access or illicit activities. Our technicians reserve the right to refuse service if adequate proof cannot be provided.
3. Pricing and Payment
A clear, obligation-free quote will be provided to you before any work begins. This quote will detail the expected costs of the service, parts, and any call-out fees. Please note that the final price may be subject to minor adjustments if unforeseen complexities arise during the service, which will be communicated and agreed upon with you prior to proceeding. Payment in full is due immediately upon satisfactory completion of the service. We accept various payment methods (e.g., cash, EFT, card payments via mobile POS, etc., *specify accepted methods*).
4. Warranty
We offer a robust 5-year warranty on all new lock installations performed by our technicians, covering both hardware defects and workmanship. This warranty is effective from the date of installation. This warranty does not cover:
- Damage caused by misuse, abuse, neglect, or improper maintenance.
- Damage resulting from unauthorized modifications or repairs by third parties.
- Normal wear and tear.
- Damage caused by acts of nature, vandalism, or forced entry.
5. Limitation of Liability
Our liability for any damage or loss arising from our services is limited to the cost of the service provided. While our technicians exercise the utmost care and professionalism, we are not responsible for pre-existing damage to doors, frames, locks, or vehicles. Any potential inherent risk of minor cosmetic damage during specific, delicate procedures (e.g., complex lock drilling, safe manipulation) will be discussed with you thoroughly beforehand, and your explicit consent will be required to proceed. We will always strive for non-damaging solutions where possible.
6. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
7. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Terms and your agreement to abide and be bound by them.